American Small Business Travelers Alliance

ASBTA Mobile Professional Survey

1. What mobile/wireless products or technologies do you use? (mark all that apply)
   1. Cell Phone                                                       89%
   2. SmartPhone/PDA                                           23%
   3. Laptop computer                                             52%
   4. MP3/Ipod                                                        22%
   5. Bluetooth                                                        10%
   6. None of the above                                            6%
   7. Other ---------------------                                      1%
2. What communications services do you rely on to stay connected with your business? ( mark all that apply)
   1. Cell Phone                                                       67%
   2. Wireless (Wi-Fi)                                              20%
   3. Traditional LAN line (wired)                          36%
   4. VoIP                                                                  4%
   5. Pager                                                                  4%
   6. None of the above                                            20%
   7. Other--------------------                                         4%

1. What products do you use to check email while away from the office? ( mark all that apply)
   1. Laptop                                                             45%
   2. Smart phone/PDA                                           57%
   3. Other_________                                             11%
   4. None of the above ( or I don’t know)                        45%
2. Please mark the response that best describes your familiarity with the following services?

(See attached graph)

1. Having the ability to utilize a laptop/PDA allows me ( mark as many as you agree with)
   1. To use office time more efficiently                             26%
   2. To work at a more productive place                           32%
   3. To avoid the office                                                     18%
   4. Easy access to information at meetings                      23%
   5. Constant access to the Internet                                   43%
   6. Easier access to email                                                  46%
   7. To be more productive while traveling                       42%
   8. Other__________                                                       2%
   9. None of the above                                                     34%

1. How do you get files onto your laptop?  ( mark all that apply)
   1. Blue Tooth                                                                 5%
   2. USB storage ( like flash drive, jump drives)              43%
   3. CD/DVD                                                                    42%
   4. Email                                                                           59%
   5. Infrared                                                                       3%
   6. Other___                                                                     27%

1. When choosing a laptop, which of the following features are important to you?  ( mark all that apply)
   1. Weight ( portability, size, etc)                                     63%
   2. Processor features                                                       58%
   3. Notebook brand name  (Dell, HP, etc)                       34%
   4. Processor brand name ( Intel, AMD, ETC)                34%
   5. Screen                                                                                     53%
   6. Wireless capabilities                                                    56%
   7. Power management ( e.g. better battery life)              52%
   8. Security features                                                         32%
   9. Other                                                                             5%
   10. Don’t like laptop computers                                       16%
2. Why do you prefer a laptop over a desktop? ( mark all that apply)
   1. Mobility/Portability                                                     51%
   2. Accessibility                                                                18%
   3. Functionality                                                               14%
   4. Wireless capabilities                                                    25%
   5. Other_______                                                               6%
   6. I prefer a desktop computer                                        35%
   7. I need both                                                                  28%
3. Are you aware you can make phone calls and conduct video conferencing directly through your laptop or desktop computer (using services such as Skype)?

Yes      66%     No       34%

1. Do you find using technology easier today then a year ago?

Yes      74%     No       26%

1. What technologies have helped you as a business traveler? ( mark all that apply)
   1. Cell Phone                                                       74%
   2. SmartPhone                                                       6%
   3. Laptop computer                                             54%
   4. Wi-Fi hotspots                                                            22%
   5. Internet                                                           54%
   6. GPS devices                                                      12%
   7. Other ---------------------                                      15%

1. What technologies have helped you as a business traveler?  What area can technology providers provide more assistance?

(See attached)

1. What name(s) do you trust most when choosing a technology product? ( mark all that apply)
   1. AMD                                                   16%
   2. Apple                                                  22%
   3. Dell                                                     63%
   4. Hewlett Packard/Compaq                   50%
   5. Intel                                                     46%
   6. Lenovo                                                3%
   7. Microsoft                                            57%
   8. Motorola                                             30%
   9. Nokia                                                  28%
   10. Samsung                                              20%
   11. Other/ none                                         8%

1. What is/are the primary media sources (s) you use for learning about new technologies? ( select all that apply)
   1. Internet search                                                74%
   2. Email newsletter                                 25%
   3. Browsing electronics stores                29%
   4. Television/radio                                   24%
   5. Trade show                                         11%
   6. Intel website                                         7%
   7. Microsoft website                                 18%
   8. Laptop manufacture (s) website           13%
   9. Technology websites                             31%
   10. Magazines                                             38%
   11. Other___________                               12%
   12. None of the above                                 5%

1. How often do you buy a new laptop?
   1. 1-2 years                                                                      4%
   2. 2-3 years                                                                      20%
   3. 3-4                                                                               20%
   4. Over 4                                                                         19%
   5. Other                                                                           4%
   6. Don’t own a laptop                                                     33%

1. What best describes your use of notebook computers in your business?
   1. Preferred computer for entire business                                   15%
   2. Employees who travel frequently                                           27%
   3. Set units aside when employees travel                                   10%
   4. Do not use notebook computers                                             41%
   5. Other                                                                                       7%

1. What is the biggest challenge you face in using wireless technology in your business? ( mark all that apply)
   1. installation and setup of wireless devices                               21%
   2. ease of use                                                                               19%
   3. understanding capabilities                                                      16%
   4. finding a network connection (improved coverage)               32%
   5. security of my data/information                                             28%
   6. getting technical help                                                              17%
   7. I have mastered wireless technology in my business              11%
   8. Other                                                                                       19%
2. Has wireless technology significantly improved your ability to communicate?

Yes      67%                 No       33%

1. Is wireless technology your primary means of communication?   Yes no

Yes      26%                 No       74%

1. Where do you see room for improvement in wireless technology? (mark all that apply)

1. 1. Connectivity/access range                                                       62%
   2. Value of wireless device                                                         25%
   3. Make device easier to use                                                       25%
   4. Make wireless device easier to use                                         25%
   5. More functionality and features                                             18%
   6. Battery life                                                                              51%
   7. Easier to configure                                                                  26%
   8. Improved privacy/security                                                      39%
   9. Other                                                                                       8%

1. What computer security products are you currently deploying (mark all that apply)
   1. Antivirus or Internet security S/W                              85%
   2. Antispyware                                                                77%
   3. Firewall                                                                       78%
   4. Encryption Keys                                                         17%
   5. VPNs                                                                          11%
   6. Biometric Devices (Fingerprint reader, Eye Scan)     2%
   7. Customized Solution                                                  3%
   8. None of the above                                                      5%
   9. Other                                                                           8%

ASBTA had 1440 small business owners respond to the ASBTA Mobile Professional Survey. The survey was from a national audience, targeted at small businesses. Use of survey results is not permitted without written approval from ASBTA.